top of page
Gal — Support
Gal is a travel-safety app for people travelling abroad. It is provided to travellers through their organisation; there is no public sign-up.
Getting help
-
Urgent, while travelling — open the app, go to the Emergency screen and use SOS. This opens a chat with our duty team, available 24/7.
-
Everything else — email tech@mindstk.com. We reply within one business day.
Signing in
Your account is created for you by your organisation. Enter your email address and we send an 8-digit code to it. There is no password.
Common questions
Why does Gal ask for location “Always”?
Gal warns you when you enter an area with an active safety alert, even when the app is closed. An alert that arrives after you have walked into the area is not an alert. You can change this at any time in your device settings.
I am not receiving alerts.
Check that notifications are enabled for Gal in your device settings, and that location permission is set to “Always”.
How do I switch between Hebrew and English?
Gal follows your device language. Change it in your device settings.
How do I delete my account?
See mindstk.com/delete-account
MindSTK tech@mindstk.com
bottom of page